Show All Answers

1. What is the cost to the taxpayer for utilizing this service?

Payments made using your checking or savings account, commonly referred to as ACH payments, will be free of charge to the taxpayer. Payments made using your credit or debit card are subject to a convenience fee of 2.85% added to the amount of the payment.

2. Why do I have to pay a convenience fee for credit and debit cards but not for ACH payments?

The cost to process an ACH payment is actually less than processing a paper check, therefore there is no need to recover additional costs. Credit and debit transactions are processed through Visa or Mastercard. Visa and Mastercard charge a fee to the merchant (Canton Township) for using their product. This fee, called an interchange fee, plus a handling fee for Invoice Cloud, makes up the 2.85% convenience charge.

3. Why would I want to pay by credit or debit card and pay an extra fee?

That’s a decision you will have to make. In many cases the rewards program on your credit card will have a greater benefit than the amount of money being charged. Credit / debit card transactions are just one more option for payment that is now available to you.

4. Can I pay with a credit or debit card at the Treasurer’s Office?

Yes, tax payments can be made using your debit or credit card at the Treasurer's Office. For debit transactions a convenience fee of $3.95 will be charged. The fee will be a separate transaction and will be remitted to Chase Bank. For credit transactions, a convenience fee of 2.5% will be charged. The fee will be a separate transaction on your credit card and will be remitted to Chase Bank.

5. Can I schedule a payment for a future date?

Yes, payments can be scheduled in advance up until the due date.

6. Will my login for making water payments work on the tax program?

No, they are different programs. You can register as a user on the water program, but you are an unregistered user on the tax program.

7. Can I cancel a payment after I’ve entered it?

On ACH payments (checking or savings), a payment can be canceled before 5 pm. That is when our batch settles. A customer can return to the payment page and click on the Payment Inquiry button at the bottom of the page. They’ll need to enter their confirmation number and email address. They’ll then have the option to cancel the transaction if the batch hasn’t settled. On credit and debit card transactions the settlement process is real time. They automatically settle. Therefore there is no way to cancel the transaction.

8. What is Invoice Cloud?

Invoice Cloud is a web‐based, electronic invoice presentment and payment company that Canton has partnered with to provide faster, more convenient billing services to our residents. By automating billing and collections, residents can click and pay online while helping the environment and reducing clutter in their home or workspace.  

9. Is there one account number for all of my bills?

No, account numbers vary for the different bill types (i.e. water bills and tax bills). 

10. If I've already registered with Invoice Cloud to pay my water bill, do I still need to register to pay my tax bill?

Yes, a one‐ time registration is required for each bill type in order to access the resident portal. You need to register for each of the bill types and accounts you wish to pay online. If you own two or more parcels or have multiple utility accounts, you will need to register for each parcel (address) for property tax and each utility account. Once the initial registration process has been completed for each of your accounts, viewing and paying future invoices will be in place.  

Note:  Although you may use a different email address for each bill type account, we recommend using the same email address so that email notifications of bills due and payments made are always located in the same place.

11. Can I put my utility bill on Auto-Pay, but keep my property tax as a scheduled payment?

Yes, each bill type operates independently. When you sign up for Auto‐Pay, you will be asked to select which bill type you want to put on Auto‐Pay.  

12. How do I pay my property taxes with Invoice Cloud?

When paying your tax bill, choose “Summer Tax” or “Winter Tax” then enter your parcel number (with dashes) and last name.  A quick, one-time payment can be made without registering or you can create an account to enjoy more features like setting up automatic payments, saving payment information for later use and viewing history.  When using Invoice Cloud, be sure your bank routing number and account number are correct. Incorrect numbers may result in your payment being returned and fees charged to your account. Once you make your payment, you will receive an email confirmation with the payment amount and payment process date.

13. What are some of the benefits of paying a bill online?

Paying online with a credit/debit card or electronic checks gives you the flexibility to pay how and when you want. It saves you the trouble from writing and mailing a check or driving by our office. In addition, for a faster payment experience, you may choose to store your information for future use.

14. Do I need to register with Invoice Cloud to pay my taxes?

NO, registration is not required for “One Time Payments.” However, registering will allow you to view prior history, set-up automatic payments and store payment information for future bills.

15. What forms of payment does Invoice Cloud accept?

Invoice Cloud is user friendly and accepts multiple forms of payment such as American Express, Visa, Discover, Master Card, Pay Pal, Pay Pal Credit, Venmo, Apple Pay and Google Pay.  Please note, a service fee of 2.85% of the payment will be added to all credit and debit card transactions. There is no service fee for electronic check payments (ACH/EFT).

16. Do I have to enter an email address to make a payment?

Yes, an email address is required for payment confirmation.   A payment receipt is sent via email.